I have long been sitting on the fence when it comes to providing a discussion forum for supporting customers.
I like the direct personal contact of the one-on-one email exchanges and I hate the organized chaos of most discussion forums.
When you open one of those things, you suddenly become a moderator for community rather than just the guy sitting at home behind his monitor helping people sort out problems his software and trying to figure out what needs improving.
Sounds good, but what about the spammers, the trolls, the flaming wars and all of that? Oh, yes and what if you call “forum” and no one comes? Oh well, we’ll see..
I’ll be running the forums on a “wait and see what happens” basis until further notice.
Please feel free to use and abuse it and don’t hesitate to talk amongst yourselves. I’ll be trying to check in as often as possible and keep it as spam free as at all possible.
Hope you enjoy it!