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How to reach us
For Windows support, please contact windows@publicspace.net.
For Mac support, general enquiries and business contacts, please contact support@publicspace.net. To be certain your mail passes through our junk-mail filters, add x14 somewhere in the subject line.
Tips for getting quick support
Please include as much relevant information as possible right in your first email — we can only help if we know exactly what the problem is. At a minimum, please tell us:
- who you are
- which product you're having trouble with (use the full product name — many of our products start with “Better File” or contain “Rename”)
- the version of the product
- your version of Windows
- whether you are a registered user
The more detailed your description, the easier it is to help you effectively. If you can, include a screenshot — it often says more than a thousand words.
If English is difficult for you, you're welcome to write in French or German. We'll reply in English, but we understand both languages well enough to help.
Not hearing back from us?
First of all: don't assume we're ignoring you. We reply to every email we receive from customers. If you don't get a reply, it's almost always because we never received your message, or our reply was caught by a spam filter.
- Include “x14” in the subject line to short-circuit our spam filters.
- Check your own spam folder, and make sure you can receive mail from others.