If you have lost your unlock code or have not yet received it, please try the Unlock Code Database for immediate access.
Macintosh Product Support
Windows Product Support
Ordering, Payments and Refunds
We do not deal directly with payment processing, but use BMT Micro as our resellers. If you have questions about a specific order that you have already placed, please contact them directly via their web form. They are very friendly and effective.
If you need to order via a purchase order, please contact email@example.com
For refunds, please contact firstname.lastname@example.org.
Please email email@example.com and include x14 on the subject line to get straight through all our spam filters.
When you send us email, please include as much relevant information right in your first email as possible. We can only help you if we know exactly what the problem is.
At a minimum we need to know:
The more detailed your description of the problem is, the easier it is to help you effectively and the quicker we can find a solution.
If you can, please include one or more screenshots in your email, that way we see what you see. (Mac OS X users can check out the Grab application in the Applications:Utilities folder or press Command-Control-Shift-3 or Command-Control-Shift-4 to put a screenshot of what you see on the screen on the clipboard).
Persistent failure to reply
First of all: Don't assume that we are not replying!
We reply to all email that we get from our customers, so if you don't receive a reply it's either because we didn't get your message or because you didn't get our reply.
In recent years, many of our replies get filtered out by spam filters, other messages come back with "mailbox full" replies. This is both frustrating to you because you don't get the help you need, and to us because we can't help you!
1. When you write to us include "x14" somewhere in the subject line; this will short circuit our spam filters.
2. Check your own spam mailbox; there's an excellent chance there's already in there!
3. Check that you can receive mail from other people. We can't tell you how much mail we get back (especially from wandoo.fr) that is "undeliverable. Mailbox full"!
Questions about upgrades?
Check out the upgrades page.
Looking for old versions?
Check out this page.
Unlock code not working?
Despite the fact that we do our utmost to make our unlock codes easy and convenient to use, they can occasionally cause trouble.
The codes you get are correct. They are the same codes that everybody gets and whose use is normally trouble free.
There are, however, a few simple "gotchas":
Codes start with the product acronym, "ABFR-", "MB-", etc.
1 and I, 0 and O are often all but indistinguishable in some fonts. It's safer to copy & paste.
Don't forget to put in the prefix (e.g. "ABFR-".
Nothing is optional in the code!
If you still experience problems contact us and we will sort things out together.
Lost your unlock code?
No problem. Check out the Unlock code database.