Frequently Asked Questions

No problem. Check out our online unlock code database for immediate access.

The codes you receive are correct — they're the same codes everybody else gets and uses without problems. A few simple issues can trip up even a valid code:

• Use the whole code, exactly as it appears in the email. Nothing in the code is optional, including the prefix (e.g. “BFR-”).
• Copy and paste rather than typing. In some fonts 1 and I, or 0 and O, are all but indistinguishable.

If you still have problems, contact us and we'll help you out.

Yes — and we recommend that you do. All of our software can be downloaded directly from our website, and the downloads are fully functional in a restricted “trial” mode.

Our batch file utilities limit the number of files that can be processed at once; our other products are generally time-limited to 14–30 day trial periods. The trial lets you confirm the software does what you need and compare it with the alternatives.

A common misconception with “try before you buy” software is that a physical product gets shipped. That's not the case here.

When you order, you're sent an unlock code by email that removes the restrictions, time limits and reminders in the freely downloadable trial. You're also granted a license to use the product, which qualifies you for upgrades.

Once you've unlocked a product on your computer, your unlock code stays on your hard disk even when you install new versions. Just download the latest trial and install it — it will unlock automatically.

Keep in mind that minor (“point”) updates are free, while major (whole version number) upgrades are paid.

Usually yes, though we can't guarantee it. Our web store is powered by BMT Micro, and as long as you pay by VISA or MasterCard we'll typically email your unlock code almost instantly. On rare occasions a payment is delayed for credit checks or technical reasons, but this is very uncommon.

We don't offer reseller discounts on single or family/small-business licenses, due to the administrative overhead. If you're looking at a business or enterprise license, please contact us.

When you buy our software you purchase it through our reseller, BMT Micro, rather than from us directly. You'll need their details:

We don't handle orders directly — you purchase through our reseller, BMT Micro. It's best to contact them at their contact form. They'll be glad to help.

Sorry, no. Our “try before you buy” model is built on low-overhead, international software production and distribution — that's what lets us offer specialized products at a low price. Round-the-clock phone support isn't possible at this price point. We are, however, more than happy to help with any problem by email.