Troubleshooting
Why Can’t I Rename a File?
What to do when Better Rename cannot rename a file: locked files, permissions, files in use, iCloud, read-only volumes, external drives, bad names.
When macOS refuses to rename a file, Better Rename reports:
You may not have sufficient access privileges to rename the file, the file may be on a read-only medium, an
incompatible external drive or unsupported remote file system or it may be locked.
The message covers every case in which the operating system turns the rename down. Work through the list below.
The file is locked
Select the file in the Finder, choose File › Get Info and untick Locked in the General section. The Finder can
lock several files at once if you select them all before opening the Info window.
You do not have permission
In the same Info window, check the Sharing & Permissions section. You need Read & Write access to the file and
to the folder that contains it, because renaming changes the folder’s directory listing. Files copied from another
user account or restored from an old disk often have the wrong owner.
The file is in use
Some applications keep their documents open and refuse to let them be renamed, or rename them back. Quit the application that has the file open and try again. This is common with files that are currently being downloaded or synchronised.
The file is in iCloud Drive or another cloud folder
Files that are only in the cloud and not downloaded to the Mac cannot be renamed until they are downloaded. Cloud services may also impose their own name rules, e.g. no trailing dots or spaces, and revert names that break them.
The volume is read-only
Optical discs, locked disk images, camera cards with the write-protect switch set and some network shares are
read-only. By default Better Rename does not even add such files to the list; the Allow files on read-only
volumes option in the Settings window lets you add them for preview only.
The file is part of macOS or an application
macOS protects its own files and the contents of application bundles. Renaming inside /System, /Library or an
application’s package is refused by the system and is best left alone.
External drives, memory cards and network file systems
Drives formatted for Windows (exFAT, NTFS with third-party drivers), NAS devices with their own file systems and memory cards sometimes refuse names that macOS allows, or fail for no visible reason. Try another rename mechanism in the Settings window, or copy the files to the Mac first, rename them there and copy them back.
The new name is not allowed
A name cannot contain a colon (:) and the Finder shows a slash (/) in a name as a colon, see
the POSIX path format. Names starting with a dot are hidden. Very long
names fail on some file systems; most allow 255 characters per name.
Still stuck?
If a rename fails for a reason that is not listed here, choose Help › Contact the Developer and describe what
happened.
See also permanent folder access: the App Sandbox may need you to grant access to the folder before a rename can go ahead.